How to exchange a defective item
WhatsApp or email us with your invoice number, the item, and a short description (photos or a video of the fault help a lot).
We arrange collection from you — or you can send it to us. Keep the full package: box, accessories, manuals.
Once the fault is confirmed and the item meets the conditions below, we send you a new unit (subject to stock).
Conditions
- Items must be unused and in original condition with all tags, packaging and accessories.
- Sale, free-gift and limited-edition items cannot be exchanged.
- No refund for change of mind.
- Refunds with valid reasons carry a 3% admin fee and are transferred to your bank account within 7 days.
- We reserve the right to reject any exchange or return claim.
Dead on arrival (DOA)
If an item arrives faulty, contact us within the 7-day DOA period with full details of the fault and the serial number. We'll send return instructions. The complete package must come back to us so we can test and confirm the fault.
Faulty after 7 days — manufacturer warranty
Bring or send the item to the brand's appointed authorised service centre for a warranty claim. Data on storage devices (SSDs, hard drives, memory cards, USB sticks) isn't covered — back up first. Pro Concepts Technology Pte. Ltd. takes no responsibility for loss of data.
What warranty does not cover
- Liquid spills, drops, falls and collisions
- Electrical surge or fire damage
- Cracked screens from impact
- Intentional damage, normal wear and cosmetic marks, theft
- Over-clocked parts run outside the manufacturer's safe limits; graphics cards with the warranty sticker removed or a third-party cooler fitted
We also reserve the right to refuse an exchange for items without proof of purchase, with signs of use or missing packaging, and to refuse service on machines loaded with non-genuine operating software.